I am not technical person; can you explain me CMS monitoring in layman terms?
CMS monitoring connects alarm system in your home with CMS (central monitoring station), at CMS, our qualified security experts look after your security, 24*7.
Well, the connectivity between your home and CMS is real time, signals are sent every 30 seconds to ensure 100% uptime. A low battery, communication trouble, system health, tamper, alarm, panic assistance or anything else, CMS looks after everything.
So, what do I need to do then?
Nothing really! we worry about your security, so you don’t have to. We look after everything; you just use the system and enjoy the peace of mind in knowing that someone out there is always looking after your home, whether you are available or not, well or sick, working or on a holiday!
So how do I get this Monitoring service?
Our monitoring service comes standard with our alarm systems, we offer three different types of alarm systems - Ajax, NovaPro and Classic.
First year is free with any of the three alarm systems we offer, after that, it is just INR 4800 for the whole year.
Good question, it covers everything! From system health checks, firmware upgrades, system maintenance, alert services, M2M sim card and its charges and of course – 24*7 monitoring.
What if I don’t want to pay for monitoring service after first year?
You can contact us and we can reconfigure your alarm system so that it can work as a standalone unit but you will not get comprehensive 24*7 monitoring which looks after everything; also you will need to pay for SIM card yourself.
So, what if your security expert calls me but I am not reachable, may be my mobile is switched off or maybe I am in a meeting and I don’t see your call/messages?
That’s a good question, you see, we won’t stop until we reach you or someone else, we will call other contacts. nearby police, fire station, hospital or other authorities if needed, basically there is no giving up!
How can I trust that your security staff is available 24*7?What if they fall asleep or miss a signal?
We have multiple fail-safe options, the monitoring station itself escalates the issue and if it is not acknowledged by the security staff within 60 seconds, it will then be notified to their supervisors, if they also miss it, it will go to the next level. But rest assured, this is what we do, day and night, you can count on us.
What if I need some help in the middle of the night? How can I reach you guys?
Yes, since we operate 24*7, we provide 24*7 customer support as well, so be it Christmas or Diwali, day or night, you can just reach out to us straight away.
Are there other companies who provide monitoring services?
May be, but there is no company in India who provides the level of monitoring and service we do. Remember, monitoring doesn’t mean just calling you when alarm happens, it should cover system health, the communication has to be continuous with heartbeat minimum 1 min apart, it should have multiple fail-safe options and it should work flawlessly without false alarms. If you come across anyone who provides this level of service, do ask their prices and if you find that we charge more - we will give it for free! That is our confidence.
May be a silly question, but the cheap alarm system I have seen on amazon, that can also give me a call so what’s the difference really?
To be honest, you are comparing apples with oranges :) , the cheap alarm system you are referring at is GSM / WiFi alarm system which can send you SMS / push notifications - which you may or may not receive or receive after few hours. The call you are referring is just an a 10-20 seconds recording of your own voice (which you do when you setup the system), so, suppose you record ‘Hello, this is Venkat, I am recording this for my security system’, then whatever happens this is what the call is going to say! It won’t tell you which sensor, which event, which part of your home is in trouble, what type of trouble is and what is next course of action. Typically, in western word, alarm systems are sold at 100$-200$, one-time purchase, but monitored security solutions cost about 50$ a month for 3 year minimum contract (1800$)! Still 90% of the public prefers monitored security, guess why?