Not just an Alarm system.
It is Monitored Alarm system
Let's learn the basics!
What is an Alarm system ?
A typical intruder alarm system contains a control hub, siren, remote keys and few sensors.
Control hub is the brain of the system with all the programming, Siren is to trigger a loud alarm if something goes wrong, Remote keys are to operate the system, and sensors are to do the main job - detecting an event! For example, door sensor can detect opening of a door, motion sensor can detect unauthorised movement and smoke sensor can detect smoke, there are many other types of sensors you can add based on your needs. Most of the alarm systems sold in India are labelled as ‘self-monitored’, where the system can send a text message or notification in mobile app; It is important to understand that a CMS monitored alarm systems are built using much more advance technology and proprietary protocols to support CMS monitoring and can be used as both - CMS monitored as well as ‘self-monitored’ systems.Read More
What is CMS monitoring ?
CMS Monitoring connects the alarm system in your home with our Central monitoring station or CMS.
A constant heartbeat signal is sent between ‘CMS’ and ‘Alarm system’ every 30 seconds to ensure that the communication is never broken. So as soon as an event happens, the CMS receives the signal and based on defined rules, it takes the necessary action; for example, if CMS receives an alarm, the operators take immediate action to inform the key holders and other authorities, if CMS receives a signal for low battery in a sensor, operators dispatch the batteries and arrange the replacement. Monitoring ensures that the system is fitted with M2M data service and has multiple backup channels for communication. The crux of the story is – CMS looks after the system installed at your home 24X7, 365 days a year.Read More
Why to choose DFS ?
Simply because we are determined to give you an exceptional service and the peace of mind you have never
experienced before. We offer 24X7 customer services, so if it’s 2 AM in the night or Christmas eve, you can reach us anytime. We offer price match promise so if you can find another service which has the same capabilities as ours, we will match the price difference or arrange for a refund, and you have 21 days to try the system at your home and if you don’t love it, send us back and we will give you full refund. Just remember - we are not selling another fancy gadget where once the product is sold you will not hear from us again, but a reliable service where we look after our users and systems very seriously.Read More
Click on sensors to learn about them.
Click on sensors to learn about them.
x A motion sensor uses PIR technology to detect any motion in its line of sight. It comes with tamper function and auto sleep technology to avoid false alarms and is smart enough to know if it's a family pet or thief.
x A door sensor detects if a door is open. Usually, you will need this sensor on main door and on other possible entry points such as balcony. For iron shutters in shops, you will need shutter sensor which works on same principle.
x A smoke sensor or gas leak sensor detects smoke or gas leak as a primary indication of fire or gas leak accident in a house and warns the occupants, enabling them to escape the accident or take counter measures.
x The control hub is the brain of the system, this is where all the programming and configuration is done. Like other components, it comes with tamper function and has an impressive 6 hours battery backup and an inbuilt siren.
x The siren is main deterrent. Tamper function, impressive 48 hours battery backup, and the flashing strobe can make any thief think twice before trying. It produces 120DB loud alarm which can be heard upto half a mile.
What happens if an alarm goes off
A sensor detects an unauthorised event such a door opening.
Control hub informs the CMS and triggers the loud siren.
Operator verifies and informs the customer & authorities.
Issue is resolved and logged, operator resets the system.
Heartbeat. Signal of your safety.
It's what we call the constant check-ins we built into the system. It's part diagnostic, part security measure, and 100% awesome, because it means you always know everything's working the way it should.
When it comes to security of our users, we never take a chance. And that’s why not just one but two backup channels come as standard.
TCP-IP and M2M GPRS with VPN tunnelling as main and backup channels. With additional GSM based low frequency communication as a separate backup.
The control hub is the brain of the system and connects all the sensors with CMS. It has an inbuilt siren, impressive 6 hours power backup, tamper function, and 3 inbuilt communication channels.
Free Telephonic Assement
Call us at 0755 492 6677 and our expert consultants will be happy to configure the most suitable solution for you
OTP Alert Servicet
Instant alerts from the central monitoring station every time you activate or deactivate the Grid (SMS sender ID: DFSIND).
OTP Alert Servicet
Our trained operators will contact you or any designated key holder within seconds during an emergency.
Inbuilt M2M Sim Card
All our packages come with built in M2M sim card, you don't need any landline or internet router to connect with the CMS.
The most advanced Central Monitoring Station ensures that your alarm system is monitored 24X7 a day, 365 days a year.
Mobile app for remote operations, tamper proof components, 30 seconds heartbeat signal to CMS; There are many other features!
provides installation service. While shopping for your security grid package
you can add installation service to your shopping cart.
If you are not sure what sensors or components you need or you want to get a demonstration before you take any decision or you are doubtful if you properly install the security grid, we would strongly recommend you to choose this comprehensive service! Once you have purchased this service from our website, we will coordinate with you and our security expert will travel to your location on the agreed date and time. He will demonstrate the security grid as well as other products such as IP cameras and Doorbells; He will then do a full assessment of your security needs and propose suitable solution. You can then discuss the solution and make any amendment if you like; once you are sure, make the payment for the chosen solution and he will install everything, then and there.
Q. I just need a demo first cause I am not sure if I will buy security grid! So, why do I have to go for this full service - ‘Demonstration, Assessments and Installation’?
Whether you use the appointment just for demonstration purpose or you also use it for assessment of your security needs, choosing the right solution, and getting it installed; this is entirely your decision. But the amount you pay as part of this service is to cover the time and travel cost for the security expert. This is the reason we encourage our users to get the full setup done in same appointment and get the most value for their money. However, by all means you can use this service to get the demonstration alone.
Q. Why the charges for ‘Demonstration, Assessments and Installation Service’ or ‘Installation Service’ are non-refundable?
Once a user purchases any of these services, our helpdesk confirms the date and time for the appointment and then book travel tickets, hotel, and other arrangements! Moreover they will also block the availability of that security expert on those dates. These are non-reversable tasks, and this is why there is no refund for these in-person services.
as you place the order, you will receive the order confirmation on SMS and
email. Our customer service team will get in touch with you typically within
next 24 hours to discuss any specific requirements; We will keep you informed
about the progress of your order and you can reach out to us in live chat or
via customer services 24X7.
razor pay payment gateway who is known for the strict adherence to the
regulations and financial best practice. We use SSL encryption to ensure
every transaction is safe and secure. We believe in ease of access so our
customer services work round the clock and so does the live chat. If you ever
have any question or doubt, please do get in touch with us. We always
strongly recommend that you renew the monitoring services to get the most out
of your security grid! However, you can continue without the monitoring
services, and we can reconfigure it as self-monitored solution.
are confident that anyone who uses our security solution will simply love it;
but there may be circumstances where a user may want to return the package.
If the need arises, just get in touch with our customer services and they
will arrange for the collection. You will receive the full refund back into
your account within 5-10 working days once we have received the
are few other companies who offer security alarm systems, but a security
alarm system alone is not effective. Here at DFS, we have our own Central
Monitoring Station and we provide 24X7 monitoring. Every component of the
alarm system communicates with the CMS via control hub. Every signal - be it
low battery, sensor loss, tamper, or simple activation/deactivation of the
grid - It all reaches to the CMS within milliseconds. A heartbeat signal is
sent every 30 seconds (based on the configuration settings) to ensure that
everything is working fine. We use multiple channels to connect with CMS with
multiple backup methods for the critical alarm signals. All our packages come
with inbuilt M2M sim, so you don’t have to worry about recharge or data subscription
plans. Our customer support is excellent, we are open round the clock even on
festivals like Diwali, Eid or Christmas. We offer price match promise and
impressive 21 days return policy. There is a lot more to tell but we know you
get the idea!
are just too many reasons why a self-monitored system is considered much
inferior and should not be compared with the monitored solution. We will
cover couple of the reasons here: What happens if you’re in a business
meeting and your phone is at your desk on silent? Do you travel for work? If
you’re on an airplane you obviously won’t have access to your security
system? Do you go for runs or exercise, Is your phone with you during your
entire workout? Point is - your phone probably isn’t attached to your hip
24/7. That’s why having professionals operators at a central monitoring station
looking out for your safety is important. More importantly, the real difference is in the
underlying technology. Self-monitoring system typically depends on the GSM
sim card or Wi-Fi connection and are not built to provide continuous
connectivity. They do not use proprietary protocols and backup methods. For
example, an emergency text message may take hours during peak traffic (such
as New year or Christmas eve)! On the other hand, security grid is designed
to be connected continuously and is 24X7 monitored.
Monitoring Station or CMS refers to DFS command centre. CMS can connect and
monitor any compatible alarm system across the globe; The AI software of the
CMS processes heavy influx of signals. On an average, CMS receive nearly 3500
signals in 24 hours from a typical home!
our packages come with inbuilt M2M sim card with necessary subscription
plans; So you don’t have to worry about purchasing a sim card or taking a
plan from mobile service provider.
packages come with inbuilt M2M sim card with necessary subscription plans,
our monitoring is not dependent on the Wi-Fi or internet connection or phone
line at your home.
in fact, DFS never uses landline-based monitoring approach! Landline based
monitoring is ineffective and obsolete. As an example, the heartbeat signal
in landline-based monitoring is typically sent once in a 24 hour unlike DFS,
where heartbeat signal is sent every 30 seconds. Also, communication links in
landline based monitoring are very slow and do not work 20-25 % of the time
due to analog technology which forfeits the purpose of monitoring. This
method was popular till 1998 due to technological limitations; however, this
is completely obsolete and ineffective in current circumstances.
Q. If I have an internet connection, do I still have to use the inbuilt DFS M2M sim card in the control hub?
if you can connect the Control hub with the internet, you have covered just
one communication channel; however, routers or Wi-Fi based connectivity is
vulnerable. A router will stop working during power failure, means a burglar
can compromise your security just by cutting the power supply of your home;
also, the internet bandwidth will fluctuate as the same router will be used
by other devices such as laptops, mobiles, smart TV etc. So, while we suggest
connecting with the router, all our packages have the inbuilt M2M sim card
for assured connectivity.
life of sensors is up to 2 years.
cuts are common in India and the system is designed to handle such
situations. While we recommend a continuous power supply, our control hubs
have inbuilt rechargeable batteries for the backup.
heartbeat signal is a continuous signal which connects the alarm system with
the CMS. At DFS, we typically use one heartbeat every 30 seconds. Heartbeat
signals never stop and any delay in heartbeat implies immediate
get in touch with customer services to avail our free telephonic assessment
service. As part of this service, our experts will ask a series of questions
to determine your security requirements and help you build the most suitable
security solution at an affordable price.